Do you need an informal contact centre that bridges the gap between Microsoft Call Queues and typical contact licencing?
Introducing ConnectPro, our Teams native solution that offers advanced capabilities cost-effectively. This video shows you ConnectPro in action and highlights some of our key features:
- Advanced routing and call queuing options with self-service capabilities
- Agent and supervisor app providing real-time insights and whisper, listen, join functionality
- Integration with third-party platforms using Power Apps
- Extensive reporting through Power BI
For more information download our product factsheet here.