Our latest blog looks at how AI-powered informal contact centres within Microsoft Teams are emerging as a strategic opportunity for partners.
Discover how ConnectPro is a game-changer for informal contact centres, addressing a huge gap in the market and empowering partners.
In this blog, we discuss important considerations for organisations preparing for the PSTN turn-off, helping to ensure a seamless transition to alternative communication solutions.
This blog looks at some of the common scenarios where Teams fall short of customer requirements and the potential solutions to address these challenges.
In this blog we explore the concept of Contact Centre Lite and how it seamlessly extends Microsoft Teams Voice to deliver enhanced customer experiences.
Many businesses have embraced the concept of hybrid working to ensure that their employees have the best possible experience. For knowledge-based workers in particular, hybrid working offers a number of distinct advantages.
Did you know that Teleware is a Microsoft Gold and Silver Accredited partner? With five Gold Competencies and four Silver, we look at how those accreditations help us support more productive, innovative modern working environments for our customers.
With over 1.3 billion devices running Windows 10, Microsoft Teams’ growth has been substantial. Today, it’s an incredible tool for collaboration, supporting reliable, remote, hybrid and flexible working.
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