This webinar explores how AI within Microsoft Teams can revolutionise the way we work; increasing overall productivity, automating routine tasks and customer interactions, improving sales opportunities with the potential for significant cost reductions. For example, using automation to eliminate the need for agent wrap-up can typically save around 50% of cost, resulting in a rapid return on investment.
Presented by experts from Teleware, this insightful webinar was designed for IT, Customer Experience and Contact Centre professionals, together with anyone interested in leveraging AI to enhance customer experience. The session will provide you with a deeper understanding of how to integrate AI into Microsoft Teams to streamline efficiencies, automate processes, improve customer satisfaction, and drive business growth. You will also understand how to build a return on investment (ROI) for AI projects.
Key takeaways:
- Cost efficiency: How AI can help realise significant improvements in efficiency and productivity whilst reducing ongoing operational costs.
- Natural language agents: Discover how businesses, leveraging AI agents, can enhance customer service capabilities and improve operational efficiency.
- AI-powered automation: Find out how AI-driven tools can automate routine tasks, freeing up agents to focus on complex customer interactions.
- Enhanced customer insights: Learn how AI can provide actionable insights, enabling more personalised and effective customer service.