It also helps to reduce risk, detect and prevent employee wrongdoing.
As business increasingly recognise the benefits of recording all their communications, including mobile, our solution has been adopted by businesses in many sectors, including healthcare and legal. Beyond meeting regulatory requirements, mobile voice and SMS recording is also used for training purposes, to improve customer experience, for dispute resolution and to record and verify verbal agreements.
Mobile voice and SMS recording is easy to deploy and simple for users. As the solution is SIM-based, it is compatible with all types of mobile handsets so existing mobile devices can be retained, therefore supporting bring-your-own-device (BYOD) policies. There is no change to the user experience as all mobile voice and SMS communications are recorded automatically. Recordings are stored securely in the Teleware cloud and can be accessed via a web-based portal for retrieval, replay and archiving.
Benefits include:
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Teleware is a MVNO (Mobile Virtual Network Operator). All calls and SMS made or received from a Teleware SIM are routed via our network. This allows us to record calls inline and audit all SMS communications.
Yes. Our MVNO agreement allows us to port numbers in and out from all major UK mobile operators.
No. Using Teleware’s mobile voice and SMS recording solution provides a frictionless user experience. Recordings are inline so the user does not experience any call delays or call latency. There are no diverts or call forks to third party equipment.
Recordings cannot be turned off if communications are being recorded to meet regulatory requirements, such as FCA or MiFID II.
For businesses who do not need to meet regulatory compliance, an on-demand recording option is available. On-demand recording allows the user to record the whole call at any point during the call, simply by pressing a button. Recordings can then be sent directly to your inbox.
Yes. Teleware’s SIM-based solution uses CAMEL technology, so when roaming outside of the UK all calls and SMS are routed back to the Teleware network for recording.
Yes. Teleware’s Intelligent Media Exchange allows recordings to be securely transferred to any network for ingestion into third party recorders or applications.
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